Shipping & Returns


 

Delivery

 

Available shipping options are:

FREE UK Delivery on most orders Over £29.99

Standard Delivery 3-5 Working Days*. FREE
Express Delivery 1-3 Working Days (Under £69)* £5.99
Express Delivery 1-3 Working Days (Over £69)* FREE

 

UK Delivery Under £29.99

Standard Delivery 3-5 Working Days*            £1.99
Express Delivery 1-3 Working Days* £5.99

 

FREE International Delivery on orders Over £99.99

Standard Delivery 3-5 Working Days*.                FREE

 

International Delivery on orders Under £99.99

Standard Delivery 3-5 Working Days*.                      £9.99 

 

*Please note weekends and bank holidays are not counted as working days.

 

Click & Collect

 

Local to Birmingham? Select our 'Click & Collect' option at checkout and when your order is ready, we will email you confirmation, and then you can come and collect it from our warehouse: 239 Heneage Street,  Birmingham B7 4LY.

 

Return & Damages

Policy

 

How do I return an item?

We have 30 days return policy so simply post the item back to us at: 1239 Heneage Street,  Birmingham B7 4LY.

If I'm not happy with a product, how do I return an item for a full refund?

If you are ever dissatisfied with any item for any reason whatsoever, you may return it back to us. We will reimburse you for the full value of the item. All we ask is that it is returned to us within 30 days of you receiving it and in its original/new condition. You will be responsible for the cost of returning the item. If you received free delivery then your refund will be minus the outgoing postage charge. 

What do I do if I have been sent the wrong item?

All the parcels are carefully packed by our delivery team and then double checked but in the unlikely event you end up with a different item call 0121 359 2161 or email us on [email protected] Leave the parcel in the exact condition it arrived and post it back to us or we will arrange for collection with our courier. We will send you a new item immediately.

What do I do if my order has been stolen/missing or delivered faulty/damaged?

All items we send are fully insured. If in the unlikely event your order is delivered damaged/faulty, stolen or missing call us within 14 days on 0121 359 2161 or email us [email protected] to inform us 

If damaged please take photos of the parcel in the exact same condition it arrived to you in and email them back to us. We may require the items back, so please keep them until you hear back from us. If we do require the items we will organise for a courier to come and collect them at no extra charge.